Refund & cancellation policy

1. Seven-day refund window

You may request a full refund within seven calendar days of the successful payment date, even if you have started the course. There is no usage-percentage condition or cancellation fee. Refunded course access will end when the refund is approved.

2. Access issues, duplicate payments, or incorrect content

If verified payment does not result in access within the promised delivery period, contact us for delivery or a full refund. We will refund any verified duplicate charge for the same order.

If the service is materially different from its description or is defective, contact us with details so we can provide an appropriate remedy, including a refund where applicable. The seven-day discretionary window does not override statutory rights or remedies for non-delivery, misdescription, or defective services.

3. How to request a refund

Send a request using the Contact us email link or email apul@crazytopup.com. Include your purchase email, course name, order/payment reference, date, and the issue you are reporting. Do not send full card details, CVV, UPI PIN, OTPs, or identity documents.

We plan to acknowledge requests within 48 hours and review them within three business days. A record of the request and the decision will be provided using your contact email.

4. Refund processing and credit times

Approved refunds will be initiated within five business days of approval and returned to the original payment method. Bank or payment-provider posting typically takes a further five to ten business days after initiation; actual timing can vary. We will provide a refund reference for follow-up.

The refund includes the course amount and any taxes paid for that course. No cancellation deduction is planned. If a refund has not arrived after the stated period, contact support with your order and refund reference.

5. Cancellation and failed payments

You can leave checkout before completing payment. After payment, use the refund process above. There is no subscription or renewal to cancel. If we cancel a paid course before supplying the promised access, we will offer a full refund.

If a payment appears failed but money has been debited, do not immediately pay again. Contact support so the transaction can be checked with the provider. A failed-payment reversal follows the bank/provider’s applicable timeline; it is separate from an approved course refund.

6. Returns, exchanges, and escalation

Courses are digital services, so no physical return shipment is needed. We do not offer product exchanges; you may request an eligible refund and place a new order for another course. Requests outside the seven-day voluntary window are considered for access problems, duplicate charges, service defects, and other rights under applicable law.

For unresolved requests, use the Grievance redressal page. This policy does not limit any rights available under Indian consumer law.