Grievance redressal
A clear route for unresolved course, payment, refund, access, or privacy concerns.
Grievance contact
- Name
- Apul
- Designation
- Grievance Officer
- apul@crazytopup.com
- Phone
- +91-8535056312
- Business address
- Roorkee, Uttarakhand, India
How to raise a complaint
Use our contact page and begin your message with “Grievance”. Include your name, email, relevant course or order, previous email correspondence if available, what happened, and the resolution you are seeking. Keep a copy of your sent email.
You may also email apul@crazytopup.com. Do not provide sensitive payment credentials or identity documents.
Acknowledgement and resolution
We aim to acknowledge a complaint within 48 hours and resolve it within one month of receipt. If further information is needed, the grievance contact will explain what is required and keep you informed. Our support team replies by email.
Further help
You may approach India’s National Consumer Helpline or a competent consumer authority. You do not lose any statutory right by contacting CrazyTopup first.